I quit

Not life. Not spirit. Not soul. My job. I quit my job and I have no regrets.

No job is perfect, there are always little things here or there that could change. Sometimes workers might not see the “big” picture that a company does. One particular way is not always the best way and we have to rely on management, trusting they know what is best, for the smoothness of the company operation. It takes a lot of confidence knowing it’s not just you, but your moral character that is employed.

There was a time that a past job I had WAS near perfect. You can ask any former co-worker (not then of course) but NOW, now they will tell you. It was a great place. We had it perfect. Don’t know what you got til it’s gone kinda of thing (or sold in our case).

Regardless of what is or isn’t, what you know or don’t. There is something to be said for being with a company for over eleven years. A loyalty that is bred deep into the bones. It would take a lot to shake that. Maybe it would take promises of a BETTER place. A place more perfect, like the one you had before it was sold. Maybe it would take more money. More promises of freedom vs. conformity like you had at – said perfect job.

What if you were tempted and torn? A single parent. Extra income would sweeten the deal. Possibly even make you give up 26 days of vacation a year (which negates the income but I digress..). Maybe the premise of better job performance, more flexibility, friendlier staff, more rewards, and more recognitions might sway. Trips to Vegas. Diamonds. Cash. Maybe that would be enough to give something up you are completely happy with. And not just a promise for the better, but elite. Best of the best. Top of the line. How impressive and humbling to be recruited by a company like that.

Whatever the case, whatever sales pitch you receive, in the end, it’s YOUR decision to change after eleven years. Maybe you chose WRONG. Maybe the siren promises were just a mirage. Maybe you knew immediately your idea of customer service, the one ingrained from day one of your career, twenty years ago, is not the same as theirs. Maybe you don’t fit in with the elite, and never will. Maybe you start to question your own ability that you had been so confident of your whole working life. You lose your health. You lose your concentration. Your desire. Your will. Your drive. You feel like a worse worker because of your surroundings, and endless inefficiencies pointed out over and over.

Misconceptions. Misleads. The question remains, how could it go so wrong? How could you be so convinced (by others) you were perfect, and then be consistently torn down (by the same people)? It steals your livelihood, and starves the life force. It withers. It doubts. It dies. A desperate, flailing need to make sense of the insensible attacks. A perplex yearning to understand the call of profit over customer satisfaction in a no-matter-what frenzy. What if it questioned your personal integrity? Your life long need to fulfill the duty of responsible business.

The new job platform that supported and showcased your job talents is shaky. Building blocks are constantly moved, shifting around creating rifts, and unsteady ground. Earthquakes, and Tsunamis – implementation and change – invoke natural disasters from poor planning, and poor execution, that most can’t or won’t deal with, regardless if it’s part of service.

A flat-out refusal to adhere to the respect and vision of management. How long would it take to adjust to such major changes and eruptions? How can the pieces ever go together again quite right? How in the world do you stay steady and strong in such a volatile environment? It could take years of balancing, or years of building a new platform to withstand such battering. If someone is willing to take the time and dedication, that is, but most employees won’t. They refuse. They find it easier to sift through the rubble than learn a new craft.

Tell me something? How long did it take you to get skilled, REALLY skilled at a completely new job. One year? Two? I don’t mean you know what to do. I mean you master it and you are taught it and schooled in it. If you are completely saturated in that ONE skill. Maybe a year?

But what if it’s random? What if your training is hit or miss from day-to-day or week to week? Self-taught in stolen snatches. How long then? Two years? What if the main trainer doesn’t WANT you to know it well (or doesn’t know it well themselves). Maybe they do, and they’d rather be the knowledge holder, lest you learn it better, and show them up.

What if you are told that you will NEVER be forgotten for stepping up to the plate, completely out of your comfort zone, for the sake of the company, only for the same incredibly grateful person to forget it a year later? Would the time spent have been worth it? The tremendous effort it took when no one else would. You didn’t have the proper training, proper support, nor the tools, yet you still pursued to perform, driven by customer courtesy. Yet, despite all that, you were told to just walk away and go back to the rubble. Walk away from a service that truly serves the customer.

You can’t imagine the relief in a clients voice when they call and don’t have to be transferred around to the “right” person. ONE person can help them. How much value is that? To satisfy a customer? Is there a NUMBER you could put on that? For me personally, I HATE being transferred several times. When I want help….I want help! What irks me more? Having to be called back. It’s rarely timely, and rarely a time that is timely for me.

The little things make a difference. The right support makes a difference. The right environment, work ethics, and management make a difference. Respect makes a difference. Visions make a company. Worth, and appreciation build. Learning from mistakes grows. Polishing of skills smooths. Astounding support, and encouragement go a long way. I never doubted my skills. I never doubted the fire to satisfy and go above and beyond for an account, even if it took learning a whole new system. I never considered it wrong. And I wouldn’t couldn’t consider it any other way.

Now more than ever I know. I know exactly how NOT to be. I had excellent examples in each case. I am more firm and confident than ever in the merit that I uphold to serve my company and clients in the highest regard possible. Any less is not an option.

So I choose a new place, one more suited to my needs, desires, and character. One that blesses and benefits – justly and fairly. One that believes in team work for a client’s cause. But as I go, I bid you to look at the big picture. To look beyond a number. To find true benefit in actions. To give honorable service that exceeds and succeeds.

And to my old “new” job. It is SO good to be home. Two years is too long. I’m honored and thrilled you would welcome me back with open arms. Just give me a few weeks to recoup, and I’ll return refreshed and renewed with all my heart in servitude.

Names have not been used to protect the sanctity of company identity. This is a personal opinion based on personal experience and observations. It does not reflect, nor refer to any source other than personal thoughts. My perception, not fact, and not to be used as indicators of any factual knowledge.

Old Man Winter Bombs North Central Texas

Are the snow flakes bigger in Texas?

Why yes, yes they are. Because in big ol’ Texas? Go big or go home! At least that’s what the snowfall said THIS year. Our measly two to four inches predicted that I scoffed at. Scoffed? Yes I scoffed. How many times have they predicted a HUGE Winter storm that dusted an inch of snow that immediately turns to treacherous ice then disappears by mid-day, leaving a wake of destruction in its path. We get robbed of snowmen, snowforts, and beautiful white landscapes. Instead we get to watch cars get banged up and crunched from either a) going to FAST b) going to SLOW c) realizing your are on an icy bridge so you HIT THE BRAKES (Huh?). That’s right. This is North central Texas. No one knows how to drive in ice and snow. Even the airport can’t function.

Imagine my utter amazement as the snowfall of one to two inches predicted actually started falling sometime after midnight on Wednesday. We woke up Thursday morning to the standard dusting. Whooppee! It happened. The weather man was right? Cool! Much to Sydney’s disappointment school did not cancel. Then, as the day wore on, much to our astonishment, it KEPT FALLING.

Texas sized snowflakes were floating down outside my fourth floor window ALL day. Oh.Em.Gee. It didn’t stop after an hour or two. It kept falling, and falling, and falling. I’ve been at work ALL morning and the snow has not let up. It’s gotten heavier. The trees are now coated. The ante upped to 4-6 inches. I look out my window and take a photo with my iPhone.

Later in the afternoon as the forever ending flakes came down, I hear it’s now predicted at 8-10 inches of snow. WHAT? In Texas???? I knew then the client I was on the phone with trying to fly to Fort Wayne Indiana was going nowhere. I helped him and three buddies get out the next day. You want an early morning flight? HEH! My advice, as your travel agent, wait until noon then you have a shot. Early morning flights get canceled. Trust me, I’ve been doing this for twenty years.

This week, with the endless snow storms across the country, rescheduling passengers has been a nonstop job. It kills me. The disappointment, and the frustration from them and their loved ones. Mother nature is unkind to airline passengers. On the other hand, I am HAPPY there are rules in place to keep our precious cargo safe. If there weren’t rules in place, you might have pilots trying to get people home when they shouldn’t risk it. I’d rather you suffer a delay then never get home at all. So thank you FAA.

I took a slushy road trip to Jason’s at lunch. I was dying to get my camera and check it out through that lens. Quite honestly I felt like a REAL photographer out in the backyard with an umbrella, to keep the camera dry, while I carried it mounted on a monopod. This is a few that I shot.

Back at work, the winter snow saga continues. A week of canceled flights. First Chicago, then the entire Northeast corridor, THEN DALLAS. Which was a HUGE surprise. I leave work about 630pm. I drive a Toyota Matrix. A cracker car. The temp is hanging at freezing which is great. Nothing is FROZEN but snow has piled up and turned the road into a 7-11 brain freeze. My little car RULED the road. I passed RAM trucks going 20mph. I don’t even think I slid but one time. My little car rocks or maybe it’s my driving skills (haha).

Here is what my drive home looked like that night, because our office does NOT close when it snows. We are there for our travelers, just like the mailman.

Quite a change from the usual commute. And guess what? The snow is still coming down. I keep looking out the window thinking it will stop any moment. Not so. NOW we hear it might be 12 INCHES. It’s 830pm with 9 inches on the ground. I know anyone reading this who lives where it snows is going – What’s the big freakin’ deal? – and you would be right. Where you live, this is no big deal. But HERE? This hasn’t happened in 30 years. 30 YEARS. Snow is an urban legend. Someone may or may not have seen a flake west of downtown in the year 1984. *slightly exaggerated*

It’s possible we could get snow that sticks – ONE time a winter. It could happen. BUT, we had ALREADY gotten our ONE possible winter snowfall Christmas Eve. Remember that? It was magical. So magical, I wrote a poem, and I don’t even write poetry Christmas Dreams. We had our snow. There is no more, right?

These are photos taken in the still of the morning after a record snowfall in Dallas/Fort Worth. A record 12.5 inches. A historic weather year in 2010. The year I am marrying my sweetheart. What MEMORIES. I am not worthy of the beauty or significance. Stunned and awed, I crunch through the quiet trying to capture an unbelievable winter moment of our lifetime. The rare and solemn beauty may never witness again outside our back door.

A friend on Facebook heard a radio broadcast mention, there was snow in all fifty states yesterday. You know what? I believe that! We got snow bombed. It melted some but not all the way. Even today TWO days later there is still snow on the ground. The roads have stayed clear and ice-free (a miracle in itself). The only road hazards happened in the driveway, because without any equipment, it’s hard to move snow. Apparently cardboard box pieces work wonders. Did you know there are no sleds, nor snow shovels in stores? Not to mention, if you go looking for rain/snow boots – you will only find displays of FLIP FLOPS? Yeah, welcome to Texas. Where the snow never falls, but when it does…..it’s bigger and better y’all.